Bad customers drain your energy and goodwill with unrealistic demands and expectations. We look at why it is OK to say no to a customer sometimes and how to do it.
Read MoreHaving a social media presence can be a fantastic opportunity for you to engage positively with your customers, however at some point you may find that you have to deal with negative feedback.
Read MoreNow that 2010 is almost at an end, it's time to make those all-important resolutions for the brand new year.
Read MoreLast night we saw AC/DC play live at the LG Arena, Birmingham. They blew our minds. Whether you like rock music or hate it, there was no denying that they pulled out all the stops to keep their fans deliriously happy.
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