Our Philosophy

1. Know what we’re good at and make that our focus.

We excel at building, coding and maintaining fantastic Squarespace websites. We’re also Squarespace SEO specialists and authorised trainers.

We won’t waiver from this or take on any new projects that take us away from our niche. We only do what we specialise in so that our clients always receive the best possible service and are never short-changed. We always keep our fingers on the pulse of that’s new to ensure that our service remains innovative and interesting.

2. Give a great impression from first enquiry to project end.

As soon as a potential client contacts us, we will reply within 24 hours (within UK office hours and occasionally out of hours in case of emergency). If we can help, we’ll let you know the cost for our services, and if we can’t we’ll be honest. We’ll never leave you hanging.

When we’re working on a project, it’s vital that our clients never have to chase us and are always kept in the loop. You’ll have regular progress reports to ensure that you’re never left wondering which stage we’re at.

3. Choose who we work with.

Money and profit are not our main driver and never have been. Mutual respect is crucial, so we only work with clients and suppliers that we can have a great, long-lasting relationship with.

That means if we see an issue in communication or the way we’re being treated, we’ll politely decline certain projects.

4. Choose team members who embody our philosophy.

The MMW team is made up of a group of like minded professionals who together offer a Squarespace complete service. We only work with team members who embrace our philosophy and take pride in their work.

5. Exceed our clients' expectations.

The inspiration for MMW’s philosophy came from the book ‘Raving Fans’ by Ken Blanchard:

• Firstly “DECIDE what you want” and create a vision of perfection centred on the customer.

• Secondly “DISCOVER what the customer wants” and check that it aligns with your vision.

• Thirdly “DELIVER the vision plus 1%”. In other words, go beyond your customers’ expectations a fraction, and then build that percentage up as time goes by.

Every single client is important to us, no matter what they spend. Whether you have an £80 website tweak or a £9,000 website build, we’ll go above and beyond the call of duty to leave you a happy ‘raving fan’ who will recommend us to your friends and colleagues.

“A raving fan is a customer who is so devoted to your products and services that they wouldn’t dream of taking their business elsewhere and will sing from the rooftops about just how good you are.” - Ken Blanchard

6. Give our clients as much control over their websites and hosting as possible so that they never feel that they're totally dependent on us.

We’ve had far too many people come to us in emergency situations with web designers who have gone AWOL, lost passwords or domains that aren’t even in their own name. The reason we love Squarespace is that everything is owned and controlled by our clients – we can help where required, but we can also hand over control 100% if that’s your preference.

7. Continue to provide those little extras that people love.

For example, we try not to charge for every little change or question. If it only takes a minute to send a quick response or tweak a setting, we'll do it for free. If a client has an urgent request or issue on a Saturday morning or late one weekday evening, we will do our best to deal with it if we can.

8. Be honest and open about charging.

If we ask for a budget, it's not to allow us to squeeze as much as we can out of our clients - it's to ensure you get as big a bang for your buck as we can muster! So if you’re asked that question please don’t be offended.

9. Never blind our customers with science.

Always be clear, concise and use layman's terms. Web design and SEO are not a dark art! That’s why we also offer Squarespace and online marketing training.

10. Maintain a strong community ethic.

Every year we work with non-profits, offering a generous discount on our services and supporting projects close to our hearts.